FAQs + Shipping Policy

We're moving to a pre-order system for most new releases. This helps us meet demand and not end up with lots of excess stock!
Less waste, and no one misses out (ɔ◔‿◔)ɔ ♥


Who runs Soft Nice?
Two softies living in Narrm (Melbourne). Oli (he/him) is the designer and Tatanja (she/her) is the photographer + admin for Soft Nice. You can find more information about Soft Nice on our About page.


Can you tell me more info about materials and shipping?
Our shirts are bagged in separate compostable garment bags and come with a thank you card and free sticker (if in stock) + any other goodies you buy. They are sent in compostable parcel bags via Australia post.

If you’re on a low waste journey, send us an email after ordering and we can leave out any nice to have extras such as thank you cards and stickers.


Shipping Policies:
We are no longer offering local pick up due to a studio move - thank you to all the nice people who used this shipping option and said hello in person! 

Standard, Express, and Untracked for letter sized parcels is still available within Australia. International parcels are tracked only. Any orders placed with unsuitable postage (a t-shirt as a letter) will be refunded.


We have expanded the countries we ship to! If you are interested and your area is missing, please send us an email and we will do our best to help. Any import duties and taxes incurred are beyond our control and must be paid by the recipient of the parcel. If you have any questions related to customs charges, please refer to your local customs authority.

Once the parcel is in the mail, we will send you the tracking number. Please don't email us about a delayed order unless absolutely necessary! Unfortunately there is nothing we can do about it once it has left us (unless it is lost or damaged while in transit).

Do you do returns or exchanges?
If your shirt is damaged or there is an issue with it, send us a photo via the email you ordered with, within 1 week and we can exchange it for another one. We don't accept returns or exchanges after this time has lapsed. We are also unable to accomodate change of mind or wrong size returns. Sorry! Please check the sizing guide while ordering to avoid this.


Where do the donations go?
With each shirt purchase, we will donate 10% to a charity or fundraiser of our choice. It changes for each design / drop! We believe in the importance of using a platform of any size to Pay the Rent and support causes in need.
We've donated / currently donating to:

Black Rainbow
Indigenous Literacy Foundation
Futuna Youth Nursery
Pets of the Homeless
PS Mutual Aid
RISE Refugee
Sisters Inside